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Exclusive promotions in Norce Commerce

The Exclusivity setting on a Norce Commerce promotion decides whether the promotion can be combined with other promotions. An exclusive promotion is not added on top of your ordinary promotions. Instead, Norce Commerce compares the price the customer gets with the exclusive promotion against the price they get with the other promotions, and gives the customer the lower price.

Set a promotion to Exclusive when an offer must not be combined with other discounts, for example a member discount that should replace the running campaign rather than add to it.

Exclusivity options for Norce Commerce promotions​

Every Norce Commerce promotion has one of three Exclusivity options. New promotions are Not Exclusive.

ExclusivityWhat it means
Not ExclusiveThe promotion is combined with all other Not Exclusive and Ignore Exclusivity promotions the basket qualifies for. This is the default, and it is how promotions behave when you don't use exclusivity.
ExclusiveThe promotion is not combined with other promotions, except those set to Ignore Exclusivity. It applies only when it gives the customer a lower price than the other promotions would. Two Exclusive promotions are never applied to the same basket.
Ignore ExclusivityThe promotion always applies when the basket qualifies, whether an Exclusive promotion wins or not. Use it for offers that should always apply, such as free shipping.
Exclusivity is not the same as Stackable

The Stackable checkbox on a Norce Commerce promotion lets the promotion's own effect apply several times, such as buy-3-get-1 applied twice when the customer buys 6. Stackable does not decide whether the promotion is combined with other promotions. The Exclusivity setting decides that.

How Norce Commerce chooses between exclusive and other promotions​

When you have active Exclusive Norce Commerce promotions, Norce Commerce works out more than one price for each basket and keeps the lowest:

  1. The price with all Not Exclusive promotions combined.
  2. For each Exclusive promotion, the price with only that Exclusive promotion.

The customer gets the lowest of these prices, and only the promotions behind that price are applied to the basket.

Promotions set to Ignore Exclusivity are not part of this choice. Norce Commerce adds them to every price it compares, so the customer always gets the Ignore Exclusivity promotions the basket qualifies for, whichever price wins.

This means an Exclusive promotion does not always apply, even when the basket meets its requirements. If the other promotions give the customer a better price, the Exclusive promotion is left out. No error or message is shown when this happens.

Flowchart of how Norce Commerce chooses the price for a basket with active Exclusive promotions:

Example: an exclusive member discount in Norce Commerce​

A store has two active Norce Commerce promotions:

  • Spring sale: 15% off the whole basket, set to Not Exclusive.
  • Member offer: 20% off products in the Jackets category for customers with the flag Member, set to Exclusive.

Example 1: the exclusive promotion wins. A member's basket holds one jacket for 1,000 kr.

  • With the Spring sale: 1,000 kr minus 15% = 850 kr.
  • With the Member offer: 1,000 kr minus 20% = 800 kr.

The Member offer gives the lower price. The customer pays 800 kr and gets only the Member offer. The Spring sale is not added on top.

Example 2: the other promotions win. A member's basket holds a jacket for 300 kr and shoes for 700 kr, 1,000 kr in total.

  • With the Spring sale: 1,000 kr minus 15% = 850 kr.
  • With the Member offer: 20% off the 300 kr jacket = 60 kr off, so 940 kr.

The Spring sale gives the lower price. The customer pays 850 kr and gets only the Spring sale. The Member offer is not applied, even though the basket meets its requirements.

If the store also had a Free shipping over 500 kr promotion set to Ignore Exclusivity, the customer would get free shipping in both examples, whichever of the other promotions wins.

Before you set exclusivity on a Norce Commerce promotion​

Before you set the Exclusivity of a Norce Commerce promotion, ensure the following:

  • You have room for another active exclusive promotion. Each application can have at most 10 active Exclusive promotions and at most 2 active Ignore Exclusivity promotions. Promotions that are not active don't count.
  • The promotion has its requirements and effects set up. See Creating promotions.

Set the exclusivity of a Norce Commerce promotion​

To set the exclusivity of a Norce Commerce promotion in Norce Commerce Admin:

  1. Go to Promotions and open the promotion.
  2. On the Settings tab, find Exclusivity, below Status, Start and End. Hover over the information icon next to Exclusivity to see a short description of each option.
  3. Select Not Exclusive, Exclusive or Ignore Exclusivity.
  4. Save the promotion. If the promotion is active and you have reached the limit of 10 active Exclusive or 2 active Ignore Exclusivity promotions, the promotion is not saved and Norce Commerce Admin shows an error that starts with "Maximum number".

Troubleshooting exclusive promotions in Norce Commerce​

Error: "Maximum number (10) of active 'Exclusive' promotions reached."​

Norce Commerce Admin shows this error when you save an active promotion set to Exclusive or Ignore Exclusivity, and the application already has 10 active Exclusive promotions.

To fix it, set another Exclusive promotion to Not Exclusive, or make it inactive, and save again.

Error: "Maximum number (2) of active 'Ignore Exclusivity' promotions reached."​

Norce Commerce Admin shows this error when you save an active promotion set to Exclusive or Ignore Exclusivity, and the application already has 2 active Ignore Exclusivity promotions. The error can appear even when the promotion you are saving is set to Exclusive.

To fix it, set one of the Ignore Exclusivity promotions to Not Exclusive, or make it inactive, and save again.

An exclusive promotion does not apply even though the basket meets its requirements​

An Exclusive Norce Commerce promotion applies only when it gives the customer a lower price than the other promotions. If the other promotions give a better price for that basket, Norce Commerce applies them instead and leaves the Exclusive promotion out. This is expected. To have the offer added together with the other promotions, set it to Not Exclusive or Ignore Exclusivity.